Operations automation
Streamlining of process and operations, automation
Process re-engineering, simplification
Operational optimisation led by strategic imperatives and required outcomes
Automation
Reduce costs & errors, while improving service level using the most appropriate tools for your business: models, rules automation, RPA, etc
Outsourcing & offshoring
Determining optimal combinations of internal and external work, establishing good hand-offs and effective management
Case Studies
Improved ops efficiency in business lending for AU bank
- Mapped & ID'd current efficiency, sources of rework
- Introduced triage phase to ensure all info collected before processing
- Established comms & training for bankers
Reduced rework from 86% to 4%, avg turnaround from 2.1 to 1.3 days
Streamline account opening following multiple acquisitions
- Mapped multiple ops processes variations
- ID'd best practice & streamlined key processes
- Implemented Robotic Process Automation in application, processing & closure
Reduced operating cost base by 35% in six months
Automated underwriting for a mortgage insurer
- Streamlined existing underwriting logic and process
- Developed and implemented automated underwriting engine
- Trained underwriters & credit function on engine
Decreased avg turnaround time by 60%, headcount requirement by 65%