Privacy Policy
Real Value Added Consulting is committed to providing quality products and services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information collected by us, offline or online, including through our website and mobile applications (Site).
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone numbers, images of you, your age and date of birth, your employment and education history, your residential status, your identity documents, your geographic location, your browser session and geolocation data, device and network information, IP address, details of products or services provided to you, and social media handles.
This Personal Information is obtained in many ways including correspondence, by telephone and text, by email, via our website www.rvaconsulting.com.au, from your website, from other customer or review forums, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our products and services to you, providing information to our clients and suppliers, to consider your employment application, to run competitions or offers, for internal record keeping, and for marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Non-Personally identifiable information is information that cannot be used to identify an individual. We use the information we collect in aggregated and anonymised forms to improve our products and services, for analytics, market research and business development, to operate our site and associated social media platforms, advertising our products and services, and identifying user demands.
Minors
The Site is not intended for individuals under the age of 18.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure;
- Third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT services providers, data storage, web-hosting and server providers, debt collectors, maintenance and problem solving providers, marketing or advertising providers, professional advisors and payment systems operators;
- Our employees, contractors and/or related entities;
- Our existing or potential agents or business partners;
- Sponsors or promotors of any competition we run;
- On our Site or social media accounts if you post a testimonial, public comment or review
- Anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
- Credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
- Third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you. This may include parties located, or that store data, outside of Australia;
- Third parties to collect and process data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of Australia;
- and Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
We retain your Personal Information for as long as needed for the purpose for which it was obtained, and as otherwise necessary to comply with our legal obligations.
We cannot guarantee the security of any information that is transmitted to or by us over the internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
Cookies, log files and web beacons
“Cookies” are a small data files placed in your web browser that collect information about your web browsing behaviour.
“Web beacons,” “tags,” “pixels” and “Clear GIFs” are electronic files used to record information about how you browse the Site.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Cookies, by themselves, do no tell us your email address or other personally identifiably information. However, they do allow third parties, such as Google and Facebook, to serve relevant ads to Site visitors, on this Site or other websites and media feeds. If and when you chose to provide our Site with personal information, this information may be linked to the data stored in the cookie.
We may use web beacons and log files on our Site from time to time to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
Links to other websites
Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Real Value Added Consulting will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us at:
The Privacy Officer,
Real Value Added Consulting,
P O Box 69,
Strathfield NSW 2135
info@rvaconsulting.com.au
0490 534 586
Last update: 12 September 2021